Frequently asked questions
At Sunday Island, we’re committed to helping all of our customers in the best way possible at all times. If you have any questions for us that are not in the list of questions and answers adressed below, please go to our contact page and send us an inquiry. We will do our best to respond within 24 hours during business days.Contact us
SHIPPING & DELIVERY
Yes! We offer free worldwide shipping through DHL express.
Every order will be shipped from Sweden with a tracking number to make sure your order arrives safely.
For made-to-order rings, the average production time is around 3 to 6 weeks. We do our best to have your ring ready as soon as possible. If there is a specific date that you need your ring to be ready, please contact us before you place the order. We want to ensure your ring is as perfect as it should be, so we would truly appreciate if you can give us enough time to make it just perfect!
All Sunday Island pieces are displayed and charged in USD.
However 100% upfront payment is always recommended for all purchases as setting up layaway plans creates hassles for both parties and requires a great coordination between both sides. Before contacting us for a payment plan, please consider whether you are able to put the the full amount on your credit card and pay off later at your own pace.
To set up a payment plan:
We require at least 60% payment before making any item. Production will only begin after 60% of total payment is received, and the rest of the 40% will be due before shipment of your order.
If you are interested in a payment plan, please let us know the information below:
1. link of the item you are interested
2. your interested gold type (14, 18k or platinum; rose, white, or yellow gold color)
3. your ring size
4. when you would like to make the first down payment
All items will begin production after 60% of the total payment is made and ship after 100% payment is received. No item will be shipped before full amount is paid.
The buyer needs to complete the payment plan within a maximum of 4 months from the day we receive the upfront 60% payment.
Please note, if an order is canceled at any point before shipment, a restocking fee of 40% (of the item’s total price) will be subtracted from your refund .
SIZING & MATERIALS
Yes. Simply add this “Sizing Upgrade Service” to your cart and pay together with the ring:
We highly recommend you to go to a local jewelry store to have your finger measured, or purchase a standard ring sizer from a reputable retailer. Please do NOT use a paper or string to measure your finger since that may result in inaccuracy.
If you use a different type of measurement that is not US ring size, please refer to this standard international conversion chart:
If you are trying to buy someone a ring as a surprise but don’t know his/her ring size, you may try “stealing” one of her existing rings and have it measured at a local jeweler to get an measurement.
If all above fails, you may consider to order a US size 7 which is the most common size for an adult woman. You may have to resize it later if the ring does not fit him/her perfectly, in that case, please refer to our resizing policy.
All of our gemstones (except Alexandrites) and diamonds are genuine unless otherwise stated in the product description. We source the stones ethically from the most reputable sellers that we can find.
By nature, some gemstones are not eye-clean and may contain minor flaws and internal inclusions, please embrace the slight imperfections that makes each piece unique and beautiful in its own way
18K = 75% pure gold (25% other metals)
14K = 57.5% pure gold (42.5% other metals)
Tips: If you are sensitive to nickel, the safest option is to order a platinum ring which has 95% platinum and 5 % other metal.
We can’t “change” anything once the production begins. However it is possible to resize your ring at a cost before sending it out. Most of our rings can be resized to be 1.5 sizes larger or smaller. In this case please contact us by email to get further assistance.
RETURNS & EXCHANGES
Since most of our items are handmade-to-order(custom-made products), there are typically no returns or exchanges unless there is a crafting or production defect with the item. Please contact us via email within 3 days of receiving the product if you received an item that had a defect and we will work together with you to resolve the issue without any hesitation. If the defective item can’t be repaired or replaced, we will issue a full refund once the item is shipped back to us in it’s original conditions.
If you would like to return your fault-free order for a personal reason, please contact us via email within 3 days of receiving the item to get your request considered on a case-by-case basis.
Please note that the amount of time and effort we spent on each order are not refundable, therefore there will be a restocking fee of 40% for all returns unrelated to a craftsmanship defect of the item(s).
All items must be returned in its original condition without any signs of wear or alteration. We reserve the right to decline a return if the item shows signs of wear, has been altered in any way, or if the return is requested after the allowed 3 days. Engraved items and orders with special custom changes are not eligible for return. All items on sale are final sale and are not eligible for return.
You can cancel your order up to 24 hours after the payment has been received by us.
After 24 hours, your order will go into production and we can no longer stop the production. Please note that the amount of time and effort we spent on each order are not able to be cancelled, therefore there will be a restocking fee of 40% for all cancellations that are requested after 24 hours.
Note: custom-made order can’t be cancelled at any time.
We try hard to create the best quality jewelry and they are supposed to last for generations. Taking care of your jewelry is necessary if you want to keep the lifespan and longevity of the “new” quality in your purchased jewelry.
If your jewerly gets damaged accidentally, you are welcome to contact us via email. Don’t panic, most of the time, the ring can be repaired.
There will be a small and reasonable fee (normally between 100USD to 150USD for issues that are unrelated to the center gemstone) for reparing or cleaning your jewelry. The cost for shipping is your own responsibility, both to us and back again.
If the main stone is damaged permanently
In most of the cases, we are able to help you source a new stone and re-set it. However, the cost of replacing a new stone will cost about 25%-35% of the original price. Please refer to our care instructions to avoid any potential risks of damaging your jewelry.
YOUR JEWELRY CARE
Remove your jewelry before hand washing, showering, gardening or doing outside work, using cleaning chemicals, applying makeup and lotions, swimming, and exercising. Exposure to any harsh chemicals or heavy pressure will put your jewelry at risk.
You can normally clean your jewelry at home with water, gentle soap, and a soft toothbrush. (exception: Ethiopian opal gems)
Your jewelry contains one or several Ethiopian Opal gemstones
Ethiopian Opal is a delicate stone that requires the wearer to take care of it properly. They are considered hydrophane opals and have the ability to adsorb water or liquids. A contact with water, chemicals, oil or heat may result in a discoloration or a permenant damage. Please do not wear your opal jewelry while cooking, washing hands, taking showers, swimming or any physical activities that will put the stone at a risk of damaging. After every wear, the best cleaning method for Ethiopian opal jewelry is to use a clean, soft, dry microfiber cloth to gently remove dirt, residue, and oils.
Australian Opal gemstones
Australian Opal can be cleaned by soap water and a soft brush. Just avoid ultrasonic cleaners and chemical cleaners.
We do not currently have a physical location. As our team and business grows, we are hoping to open a physical showroom in Gothenburg or Stockholm, hopefully soon!
Due to the insurance policy, we are not allowed to receive jewelry or stones from customers. Please DO NOT send us any jewelry or stones. Our custom orders can only be made with our materials.
Yes, we offer free engraving for maximum 14 characters.