All jewelry in solid 14K gold, 18K gold or platinum are “handmade-to-order”, which means that the item is crafted only after you’ve placed the order and successfully went through with your payment.
Estimated time for production
The estimated time frame for our crafting process is 3 to 4 weeks.
Sometimes the production time is longer due to a holiday season or abnormally high order volumes. In the case that we do have longer crafting times, there will be an announcement text at the top of our shop (this website) that informs you about this and how much longer the production time is expected to be.
Placing a “rushed order”
If you need extra fast production and delivery time, please contact us via email to check if your suggested delivery date can be achieved or not.
Since most of our items are handmade-to-order, there are typically no returns or exchanges unless there is a crafting or production defect with the item. Please contact us via email within 7 days of receiving the product if you received an item that had a defect and we will resolve the issue without any hesitation.
Returning an item
If you would like to return your ring for a personal reason which does not fall in our first policy category (defect item), please contact us via email within 7 days of receiving the item to get your request considered on a case-by-case basis.
Please note that the amount of time and effort we spent on each order are not refundable, therefore there will be a restocking fee of 40% for all returns unrelated to a craftsmanship defect of the item(s).
If your item was not made-to-order
Items that are not made upon your order can be returned for a full refund.
All items must be returned in its original condition without any signs of wear or alteration. We reserve the right to decline a return if the item shows signs of wear, has been altered in any way, or if the return is requested after the allowed 7 days.
There is a defect with the ring size (the product does not fit my order details)
If there is a craftsmanship defect with the size of your ring, you can return it back to us and we will resize it for you completely free. We can also make a partial refund for you, so that you can resize easier at your local jeweler and to avoid the risks of shipping the item globally once more.
There is no defect, but I ordered the wrong size!
If you ordered a size from us that does not fit but the production size is correct, we recommend you to resize it at a local jewelry store. Most of our rings are easily re-sizable for a skillful jeweler. Unfortunately we do not cover the cost in this case.
There is no defect, and I am not able to resolve the resizing locally
If you are unable to solve it locally, you can contact us and we will be charging a small reasonable fee for resize your ring.
Our re-sizing cost ranges between 500 SEK to 750 SEK for a ring, plus an additional fee for shipping the ring(s) back to you.
You will be responsible for shipping the ring(s) to us with proper packaging, tracking, and insurance. Our typical turnaround time for resizing is around 7-10 business days (from the time we receive the package).
You can cancel your order up to 12 hours after the payment has been received by us.
After 12 hours, a restocking fee of 20% may be charged if your order went into production immediately. If we are able to cancel the order before it goes into production, we will gladly help you do so if necessary.
If you have any questions or concerns, please contact us via e-mail and we will work together to resolve the issue that you might experience.